Terms and Conditions

Definitions and Scope

 These Terms and Conditions of Sale (hereinafter “T&C”) govern the sale of jewelry designs offered by Anne-Claude Honnay, founder of the INALYA brand, whose workshop is located in Belgium.

 INALYA is a jewelry brand whose pieces are designed and handcrafted in the founder’s workshop using traditional techniques, with a particular focus on the quality of materials and finishes.

 These Terms and Conditions of Sale constitute the contract between the seller and the customer.

 "Customer" means any individual or legal entity that orders a product from the seller.

 “Consumer” means a customer who is a natural person acting for purposes unrelated to their commercial, industrial, craft, or professional activities.

 These Terms and Conditions of Sale are the only ones that apply, unless otherwise agreed in writing by the seller.

The seller reserves the right to modify these Terms and Conditions at any time. The applicable terms and conditions are those in effect at the time of the order.

Offer and Order

 To place an order, the customer selects the desired products on the website, reviews the order details, and proceeds to checkout.

Once the bank has confirmed payment, the seller sends the customer an order summary that includes the following:

  • the order number

  • the products ordered

  • these Terms and Conditions

  • an estimate of the expected production and shipping time.

The seller reserves the right to suspend, refuse, or cancel an order, particularly in the event of:

  • clearly incorrect information provided by the customer

  • previous dispute regarding payment

  • suspected fraud.

Products and the handcrafted, artis
e nature of the creations

The pieces offered for sale are jewelry items made primarily of 18-karat gold and natural gemstones.

Due to the handmade nature of the pieces and the materials used, each item may vary slightly from the images shown on the website.

These distinctive features contribute to the uniqueness of each piece.

Photographs and illustrations

The photographs, images, and product descriptions are provided for illustrative purposes only.

Due to the handmade nature of our products and the natural variations in materials, there may be some differences between the item you receive and the images shown, particularly with regard to:

  • the color of the stones

  • the finishing touches

  • certain proportions.

 These differences do not constitute a failure to conform.

Manufacturing tolerances

Since INALYA creations are handmade, there may be slight variations between the item you receive and the approximate specifications listed on the website.

Reasonable tolerances may apply, for example, to:

  • the weight of the precious metal

  • the dimensions of the jewelry

  • the thickness of certain components

  • the arrangement of decorative details.

These variations are inherent to handcrafted work and should not be considered a defect. 

Natural stones

The stones used in INALYA's designs are carefully selected natural gemstones.

Each stone may have natural characteristics such as:

  • inclusions

  • shades of color

  • variations in transparency.

These unique characteristics attest to the natural origin of the gemstones and contribute to the uniqueness of each piece.

Manufacturing and lead times

Every INALYA piece is made to order.

The average production time is generally between four (4) and six (6) weeks, unless otherwise specified.

These timeframes are approximate and may vary depending on:

  • the complexity of creation

  • order volume

  • the procurement of materials.

INALYA is committed to notifying the customer in the event of a significant change to the estimated delivery time.

Technical modifications made by
during manufacturing

 During the manufacturing process, certain minor technical adjustments may be necessary to ensure the quality, durability, or aesthetic balance of the piece.

These adjustments may include, in particular:

  • the thickness of an element

  • the availability of a setting

  • fitting a frame.

These adjustments do not constitute a substantial modification of the original work.


, a material or stone is temporarily unavailable

In the context of artisanal production, there may be rare instances where a material or stone originally intended for a piece becomes unavailable or unsuitable for use.

In such cases, INALYA will notify the customer as soon as possible and may:

  • suggest a stone or an equivalent material

  • tailor the design to the client's preferences

  • refund the order if no satisfactory solution can be found.

Price

Prices are listed in euros, including all taxes.

Any change in the VAT rate or any new tax imposed between the time of order and delivery will be automatically reflected in the price.

Shipping costs are not included in the price and are shown during the checkout process.

Payment

Payment is due at the time of order. The seller reserves the right to cancel any order if payment authorization is denied.

Delivery

Delivery times include:

  •  production time

  • the shipping time.

The deadlines are provided for informational purposes only.

Customers are asked to check the condition of the package upon receipt.

Retention of title

The seller retains ownership of the products sold until full payment has been received.

Right of withdrawal

In accordance with the Belgian Economic Code, the consumer has 14 days from the date of receipt of the product to exercise their right of withdrawal.

 Products must be returned:

  •  unworn

  • in their original condition

  • in their original packaging.

The customer is responsible for return shipping costs.

The right of withdrawal does not apply to personalized or custom-made items.

Custom designs
or made-to-order

 INALYA's pieces are primarily made to order in our workshop, using traditional jewelry-making techniques and carefully selected materials.

In accordance with the provisions of the Commercial Code, the right of withdrawal does not apply to goods made to the customer’s specifications or that are clearly personalized.

In particular, the following are considered custom-made or bespoke items: items manufactured at the customer’s request that involve a specific modification, including:

  • available in a specific shade of gold, such as white gold or red gold

  • an engraving

  • any modifications or adjustments to dimensions made at the customer's request

  • custom-made in a specific ring size

  • adjustment of a stone.

Since these items are custom-made specifically for the customer, they cannot be returned or refunded.

Order Receipt
and Complaints

The customer is required to inspect the products for visible defects and compliance upon delivery. Any complaints must be submitted in writing within 14 days.

Warranty

The products are covered by the statutory warranties provided for under applicable law.

The warranty does not cover:

  • normal wear and tear

  • damage resulting from impact or misuse

  • repairs performed by a third party.

Care and Maintenance of Jewelry

To preserve their luster and integrity, it is recommended that you:

  • avoid contact with chemicals

  • to remove jewelry while participating in sports

  • to store the jewelry separately in its case.

Damage resulting from improper use is not covered by the warranty.

Liability

The seller shall not be held liable in the event that the customer provides incorrect information or uses the products improperly.

Force majeure

Neither party shall be held liable for failure to perform the contract in the event of force majeure.

Unforeseeability

The parties waive the application of the legal provisions governing unforeseeable events. They shall bear the financial consequences of unforeseeable events occurring after the conclusion of the contract.

Express termination clause

In the event of a material breach of its obligations by one of the parties, the other party may terminate the contract after issuing a formal notice that has remained unanswered for a period of eight (8) days.

The resolution may be implemented, in particular, in the event of:

  •  failure to pay

  • failure to comply with the Terms and Conditions

  • lack of information necessary for manufacturing

  • provision of incorrect information

  • unjustified refusal to accept the package

  • technical impossibility of manufacturing

  • unavailability of a material or stone.

Intellectual Property

The designs, drawings, photographs, and content on this website are protected by intellectual property law. Any reproduction is prohibited without prior authorization.

Applicable law and competent courts

These Terms and Conditions are governed by Belgian law. In the event of a dispute, the parties shall attempt to resolve the matter amicably. If no agreement is reached, the courts of the judicial district of Namur shall have exclusive jurisdiction.